Q&A: The Milk n' Honey Tea Room

Seminole Heights Patch catches up with the semifinalists in our Best Customer Service contest for local businesses.

As Seminole Heights Patch readers voted on their favorite businesses in , a few quickly rose to the top. One of those that has really shined is .

Patch caught up with chef/owner Kathy Glenn ahead of the semifinals in our customer service contest, which will resume at 6 p.m. Wednesday, March 28.

Name of business:

Name of owner: Kathy Glenn.

In business since: 2002 — Milk n' Honey Tea Room celebrated its 10th anniversary in the same location in February. I am the third owner and purchased it in October of 2010.

How long have you lived in the area? I moved to Tampa in 1997, from Houston, TX, but grew up in Spartanburg, SC. I'm a Southern girl, through and through!

What do you love about living and working in our town? There is a wonderful "small town" feel in Tampa Bay. The support the communities give their businesses and residents is amazing and the mentoring that business owners are willing to give to each other is just awesome. And of course the weather doesn't hurt either! For a restaurant to be able to get fresh local fruit and vegetables so many months of the year is a real plus!

What do you wish everyone who came into your shop knew about you? I would love for them to know how much we enjoy having them visit us and letting us be a part of their lives and memories. Special lunches between friends, bridal showers, baby showers and birthday parties are memories in the making and we are always so honored to be chosen to be a part of that day. Many of our "regular" customers have become friends, and we truly value these new friendships and look forward to making even more in the future.

Tell us a quick story about a time you provided awesome customer service: I would like to think that my entire staff provides awesome customer service to everyone that walks through our door. One thing that we are known for, however, is working with people's food allergies and dietary restrictions, so they can enjoy the same experience as their friends. We have created menus and dishes for restrictions that include lactose-free, lactose/egg-free, soy-free, lactose/soy/egg/gluten-free, gluten-free, vegan, and of course vegetarian. We ask everyone that calls in for a reservation if they have any food allergies or dietary restrictions, so that we can plan their menu, but also will work with the "surprise" restrictions of walk-in customers. People seem to appreciate us caring enough to ask.

Diane Warholic March 28, 2012 at 05:34 PM
Yes, they do thake care of ALL their customers ... including the ones with food restrictions! You never feel rush, they like people to relax and recharge!
Diane Warholic March 28, 2012 at 11:08 PM
Milk n Honey is not only a great place to eat, but has a great gift shop too. You can have special events such as birthday parties, baby & wedding showers, small weddings, bridge parties, civic club meetings (Zonta Club of Tampa meets there on 3rd Thurs. 6 PM)....Owner, Kathy Glenn will open just for your group and plan a special menu around your needs. She will also cater off site for your event.
Tracy Knauer of Tracyssoaps.com March 29, 2012 at 03:02 AM
I've gone to the Milk & Honey tea room for a couple of events and I've always walked away full and happy! The food is wonderful (and I'm a picky eater) and the staff is always friendly.
SUSAN OGLE March 29, 2012 at 06:25 AM
Milk and Honey Tea Room has been a pleasant location for our local garden club events. The memu selection shows creative and a quality seldon seen in the world of franchise. The gift shop has wonderful gifts and handmade cards, truly fun to shop for the unique and charming items. Great location to stop and have lunch with a friend, and share a cup of tea and relax in this hurried and stressful world.
Linetta Shilling March 29, 2012 at 06:50 PM
The Milk and Honey Tea Room is a wonderful place to enjoy a leisurely lunch with friends.
Kathryn Gutschmidt March 30, 2012 at 06:02 AM
Milk and Honey Tea Room catered the Sertoma Tea last year and the food was fabulous. I heard they are catering it again this year, waiting for the tickets to go on sale.
Jason Bartolone March 30, 2012 at 01:55 PM
Hey folks, in order for your comments to count as 20 points for Milk n' Honey in the Best Customer Service contest, you'll need to comment on the main contest page if you haven't already: http://seminoleheights.patch.com/articles/best-customer-service-in-seminole-heights-the-four-finalists All comments on that page (one comment per reader) made up until noon Saturday will count toward their points total. Thanks for sharing your opinions!
Diane Warholic March 30, 2012 at 02:37 PM
Jason ..... instructions about where to leave comments that count were not clear in article and with the link there to the Q &A many people would think that it is a location to write a comment... As you see I did and then reposted it on the main story just to be safe. Hope you will consider counting the ones above that do not go back to comment on other page. Now with your post above with the link to where to post comments, people should know that a vote here will not count.
Tracy Knauer of Tracyssoaps.com March 30, 2012 at 03:27 PM
I agree with Diane, the instructions were confusing on where to leave a comment as there were more than one Q&A. I too hope that the comments above will be counted for and not against Milk & Honey.
Jason Bartolone March 30, 2012 at 03:35 PM
Hey Tracy, just post your comment over here: http://seminoleheights.patch.com/articles/best-customer-service-in-seminole-heights-the-four-finalists Between you and Diane that's 2 of the 5 commenters who will have done so :) Sorry for the confusion!


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